Professional Services

At PCI Technologies, we strive to deliver progressive communications solutions that are specifically designed to meet the unique needs of our customers. To help us do this, we have built a highly-skilled Professional Services team with the manufacturer training and certification levels to support our customers at every turn.

We offer a host of expert services including:

  • Site Surveys
  • System Design
  • Implementation
  • Multi-Vendor Integration
  • End-User Training
  • Maintenance
  • Upgrades
  • Technical Support

Project Management

Our experienced Project Managers work hard to ensure that each telephony solution we develop meets the specific needs of the customer.

Our Project Managers will work closely with your organization to plan, organize, and monitor the deployment of solutions and services. During implementation, they will manage all customer requirements, identify tasks, and manage changes while minimizing customer costs and downtime. And to ensure that you are completely satisfied, your project manager(s) will perform regular system evaluations and provide any necessary upgrades, support, and maintenance.

Network Design

Whether you're looking to upgrade the capabilities of your existing network or construct an entirely new system infrastructure, identifying the right networking solution can have a significant impact its overall success.

We can help you pinpoint the optimal network infrastructure for your business to ensure fast, reliable, secure access to services and applications over the network. We provide expert Network Design services ranging from detailed configuration and performance assessments to complete hardware and software design, configuration and implementation.

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Technical Support

The complete satisfaction of our customers has always been, and always will be, our top priority. That is why we offer professional support services you can depend on, along with certified service technicians and a Contact Center that is open 24 hours a day.

As a trusted Avaya Business Partner, we are able to leverage Avaya's world class Engineering and support resources to monitor your system and quickly identify any performance anomalies. Many problems can be diagnosed and resolved remotely with little or no concern to the customer. And in the event of a major incident, our skilled technicians will quickly solve the problem with minimal downtime.

Delivering End-to-End Services

We offer a full range of services to complement our extensive portfolio of telephony solutions. From expert Professional Services to around-the-clock Technical Support, we deliver the services and support necessary to ensure a successful engagement and positive customer experience at every step